Customer Service

Shipping & Delivery

We offer Free shipping in India. We work with the premier international courier companies like FedEx, DHL, First Flight & DTDC and are capable of shipping to any country worldwide. Shipping cost outside India is based on the product weight and delivery location. The weight of any product can be found on its detail page. We use to send an email confirming the shipment of the order being placed, as soon as the items are handed over to the Courier Company. These alert emails will contain the tracking number and Courier Company’s website detail. Tracking numbers for orders shipped might take around 24 business hours to become active on the courier websites.

Privacy & Security

We respect your privacy and are committed to maintaining it. When you shop on our Web store, we will ask you to input your information and will collect Personal Information from you such as your name, e-mail address, billing address, shipping address, telephone/ mobile number, product selections, credit card or other payment information and password.

We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .com .au and .com), your browser type, where you located in the country, the pages of our website that were viewed during your visit, the advertisements you clicked on. We may collect this information even if you do not register with us. None of this data is of a personal nature and will help us improve the quality of our service.

We at wedding flares Online Marketing Team recognize your right to confidentiality and are committed to protecting your privacy. We do not furnish any identifiable information at the individual level regarding its customers to any third party. The information you give to us is held with the utmost care and security. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized shopping experience. When navigating our website, personal information about you is not collected automatically or without your knowledge.

We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research and advertising purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

Security of Information

When you place an order on weddingflares.com website for a product, we offer the use of a secure server. The Secure Socket Layer (SSL) encrypts all the information you input before it is sent to us. This prevents your personal data from being interpreted even if hacked while submitting it to our server. At the time of submitting your Credit Card details, you will be redirected to a Highly Secure Payment server where WEDDINGFLARES its associates have no access to your information. WEDDINGFLARES always see to that your privacy is maintained at all time during your time of shopping at our Web Store. We will not disclose any sort of personally identifiable information except when you give us requisite permission or under special circumstances such as when the law requires it.

A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance.

In case if you feel that your personal information should be change then you can change that information by "SIGN IN" and update the profile. There, you will be allowed to change any of your personal information that you might have entered before with us. In case you have trouble changing your information, you may email us via TICKET, our customer care department will help you to do so.

In summary, WEDDINGFLARES always respect the privacy of our customers completely. We use the information we collect on the Store to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

 

Returns & Replacements
We are able to give our customers what they want - quality products that are priced at an honest value and backed by the best customer service possible. Our customers will remain our focus in the future. We will take care of each customer, one at a time, each time we hear from him or her. After all, everything is about… Emotions and Expressions...

We would like you to have complete peace of mind when buying products from Weddingflares. We take stringent measures to ensure that the items deliver to you are in perfect condition. You can return the items within 3 days for a full refund of the item purchased. However, there is remote possibility that the item may be damaged during transit or that a wrong item is delivered to you. In such cases when your ordered item is damaged during transit or wrong item is deliver to you, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made by you within 3 days from the receipt of the package.

Such request is to be made by getting in touch with customer care by sending request at TICKET and giving the reference of your order no, product details and price.

We are always looking forward to giving you the best of products at the best of prices and with the best of hopes that we continue our relations until time abides with your love for things Indian! However if due to some unforeseen situation you require the return of the product then the following terms apply for a mutually consented return.

- Always email us first if you have a problem on TICKET

- If the wrong item is delivered or damage then Please return the item within 3 days of confirmation.

- Returns would not be accepted for stitched items. If you are getting Garment (Blouse, Lehenga or Salwar Kameez etc.) stitched to your size then return is not possible.

- All items to be returned must be unused and in their original condition with all original tags and packaging intact.

- The money will be returned back once the products have been received by us in intact position (without any wear and tear) and passed by our Quality Department.

- We will not refund the taxes, if applicable, or paid by you at a time of receiving the goods.

- Shipping cost would be deducted from the refund.

- You can not return the discounted items.

- Never send back an item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items.

- Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.

- WeddingFlares will not be responsible for returning the money which you have paid for shipping to send the parcel back.

- As safe delivery to you is our responsibility, in the same way sending back safely to us is your responsibility. If something happens in transit and the package doesn't get delivered to us, we cannot help you. So make sure to send through reliable courier agency only and forward the tracking details to us and keep the airway bill till it gets delivered to us.

- Refund can be made within 60 days of receiving of the transaction in case of cc avenue. After this time limitation, we will be technically bounded to make the refund.

- Refund will take the time to reflect in customer's account about 4 to 5 working days.

We respect customers ability to support Weddingflares "3 DAYS EXCHANGE POLICY" . To help us deliver the very best and latest Indian fashion & Ethnic Products. Weddingflares.com firmly believes that all the customers who order online are aware that the colors seen on the monitor will be slightly different as compared to the color of actual outfit or any item ordered and that the body measurements supplied by you for alterations will be correct.
Ordering

Just follow the steps given below and enjoy a whole new shopping experience that is just a click away!

Image Browse


Browse through our exclusive range of bridal collection, from casual to wedding collection, the choice is endless.

Image Register/Log In


If not a registered user, please register and login to your account. Please, Login to avail the facilities of MEMBERS AREA like ordering items, tracking previous orders, viewing offers etc., so u have to go on Log in and the new user should register themselves with clicking on REGISTRATION option. And fill up the details. After submission of form you get a mail on your email id and you have to click on ACTIVATION LINK at the moment you will receive a mail about activation of your account.

Image Add to Bag


Found something that caught your fancy which you would like to purchase? Simply add it to your shopping bag.
After login, you can buy products by option ADD TO CART with every product. Select measurement attributes like blouse, petticoat etc if you need, before clicking on ADD TO CART option. Now after ADD TO CART, you will get a message on your screen "Added to Cart Successfully". Click on SHOPPING CART option after completing your shopping. You will get your Shopping Cart details. If you need to do any changes like quantity, add or delete petticoat & blouse stitching etc then you can do on this page. If you want to buy more products then click on CONTINUE SHOPPING option and if you want to give us the order finally then click on CHECKOUT option.

Image Billing


Fill in your billing and shipping details and make your payment in a few simple steps.
Now you will get CART DETAILS and Ship DETAILS on your screen. Fill the details and click on SUBMIT option. Now you will get BILLING ADDRESS DETAILS page. You can give different shipping and billing address. After filling all details click on SUBMIT option
You will come to PAYMENT DETAILS on your screen now. Select any payment option which is best suitable for you. If you have our GIFT COUPON then select GIFT COUPON option, now click on PROCESS MY ORDER. You will get an email on your email id for order confirmation, and we also receive your order. After this, you will get PAYMENT PROCESS page on your screen. Fill up all details and click on SUBMIT FORM option. Now your order is IN PROCESS and you will get an email on your email id for payment confirmation.
If you have selected any measurement attribute then you will get an email regarding MEASUREMENT LINK for each and every product to your email id. Click on the measurement link and fill all the information and SUBMIT it.

Image My Wishlist


If you like any particular products, but don't want to purchase it right away, you can add it to your Wishlist.

Image Gifting


Make your gifting experience a little more personal by writing a special note that you want to send along with your gift. You can also purchase a gift certificate in which you can give a right to your dear one to select any product.

Image Order History


Ethnics. In helps you keep a detailed track of all your purchases made on the website.
image Smart Selection of Product

You can also select any product by color, occasion, material, and fabric. The various discounts are also available on our site at any time so you can enjoy the discount anytime and anywhere.
If the credit card payments are of high order amount, then the payment gateway may not or may ask for MANUAL AUTHORIZATION by which customer has to bear such exercise-
image Manual Authorization

The documents can be required as follows: -

(A) The customer's credit card statement, which clearly shows the card number and the billing address of the card. The statement should be a recent one and should be the same credit card used for the transaction. We only require a scan/fax of the header section of your customer's credit card statement, which contains this information.
(B) A photo ID of the credit card holder whose credit card has been used for this transaction. This may be any one of the following: -

1. Driver's License or,
2. Social Security Card or,
3. Passport or National Identity Card or,
4. PAN Card / Voters Card.
Please note that you have a maximum of 5 days from the date of the order to, comply or else the CC Avenue Risk Management Team will automatically cancel this order. Please forward the Email: [email protected] or Fax: +91 22 67425542 / 26480772 to enable us to process the "Manual Authorization". On successful processing, we will notify you and change the order status in your Login account.

Disclaimer

Color and Description Disclaimer

WEDDINGFLARES firmly believes that all the customers who order online are aware that colors seen on a monitor will be slightly different as compared to the actual outfits, accessories or jewelry ordered. All color option offered on the net is an exercise to provide our customers with the maximum available choice of out outfits. It is practically impossible for us to replicate the same colors on an outfit as seen on your monitor. A slight variation in shade selected by you is considered as a normal practice as these garments have a tendency to reflect different shades of a color under different light and medium.

General Disclaimer

The details of the products or product specifications (color, handwork details, size, etc.) as shown on the website of WEDDINGFLARES are only approximate values. The garments sold at WEDDINGFLARES are handmade/ crafted in the finest traditions of india. Reregulation in weave, dye, block print or embroidery is a characteristic of the process and beyond our control. With actual outfit, there may be little different in design than displayed on the website as they handmade, hence beyond our control.

All workmanship, beads, zardozi are not real. For any real workmanship such as real gold, real silver, diamonds, Swarovski etc unless specified real under the product description, these are artificial. The customer would purchase the product from WEDDINGFLARES under the full understanding that the workmanship, beads, metal is artificial.

The customers who ordering items with beaded embroidery and sequins must be aware of the fact that these shiny embellishments have a tendency to come off. Even with utmost care and handling this problem persists and cannot be avoided. So, before ordering such item please keeps these things in mind. We are at your service and it is our endeavor to provide you the best product at all times sarees,salwar kameez,lehengas, which are in fashion. It is a privilege for having you as our customer.

In no event we will not be liable for any loss or damage including without limitation, indirect or consequential loss or damage, whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Every effort is made to keep the website up and running smoothly. However, WEDDINGFLARES takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Kindly make sure that all the information required from you is correctly filled in all requisite forms. We will not be responsible for any problem / discomfort which may arise due to incorrect / false information.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit  mutually agreed by us with our acquiring bank from time to time.

Viewing Orders
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Updating Account Information
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